Brian Steve Newman

Technical Support Specialist/

Tech Ninja!

Contact me!

Dictionary
Definitions from bristenew.com ·
Tech ninja
/ˈnɪndʒə/
noun: computing
a person skilled in the art of Technical support.
INFORMAL
a person who excels in a particular skill or activity.
“The vacancies vary—you don’t have to be a Tech ninja to apply”

8/9 years combined experience in:

Technical support/System Administration/Customer service

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I’m here to shoot the trouble! But first, a kick!

Linux Support

I provide assistance with Linux-related technical issues, ensuring smooth operation and optimal performance.

WordPress Troubleshooting

I have experience with resolving WordPress-related problems, from basic theme customization, WordPress optimization to plugin conflicts.

DNS and SSL Configuration

DNS and SSL setup, ensuring secure connections and smooth domain management.

Customer service

Experienced in phone, email and chat support, assisting customers with product, troubleshooting and order status questions

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Work!

My Work Experience

International WordPress Support Specialist(live chat)

2022 – Current, DreamHost
https://dreamhost.com

Resolve technical issues efficiently and ensured exceptional customer service. 100% remote, Zendesk live chat and ticket administration,slack, Google apps and more!
Technical support for WordPress, Linux, DNS, SSL, and MySQL to international customers
WordPress optimization, performance monitoring, migrations, updates and upgrades

Technical Support Analyst  

2021 – 2022, Computacenter
https://www.computacenter.com

Troubleshooting application issues(office, aws, VMware, VPNS, mfa’s etc)
First call/chat resolution and escalating when necessary
Active directory
Ticket administration(Snow), remote, avaya call center app, MFA troubleshooting (Okta, RSA etc)

Junior Linux System Administrator

2019- 2020, OptiSolutions
https://optisolutions.co.za

Linux system administration
SUSE enterprise Linux, migrations, patching, backups, raid, uptime monitoring, performance monitoring 
Ticket administration 

Field Service technician

Jan 2018 – Jan 2019, Frontier Communications

Splicing , configuring and activating routers/modems
ADSL, installation, fault finding  
Customer Service, in person

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But wait! there’s more!

Additional Customer Service Experience

Customer Service Rep/Driver

Nov 2016 – Sep 2017, Bio Smart Scientific

Customer service(in person)
Billing, invoicing, orders, data capturing related duties and deliveries
Telephone and email support

Field service technician

Nov 2015 3months(contract), Gijuma AST

Record fault finding of devices(POS/ Speed point machines)
Ticket administration(in house application)
Dealing and liaising with clients

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Certifications:

Level: Associate

Resume(short version):

View/download

Brian Newman Resume(PDF)Download

Due to the spammy nature of the internet, please reach out to me for references contact deets!

Contact me!

_______

chat/email support

Customer Reviews

“Professionalism, Politeness, To-the-point.”
Customer
“Truly, the most helpful person I could imagine. Thank you!!!”
Customer

TECHNICAL SUPPORT SPECIALIST WITH MAMBA MENTALITY!

“Mamba Mentality is all about focusing on the process and trusting in the hard work when it matters most”

~ Kobe Bryant

Thanks for visting!

Feel free to reach out!

[email protected]

A Brian Steve production.

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